Privacy policy

Last Updated: September 2025

Canine Crunchies (“we,” “our,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit canine-crunchies.co.uk (“Website”) or purchase our products.

1. Information We Collect

a. Information You Provide Directly

  • Name, shipping and billing addresses

  • Email address, phone number

  • Payment information (processed via secure third-party payment processors)

  • Pet details (if voluntarily provided for product recommendations)

b. Information Collected Automatically

  • IP address, browser type, device information

  • Pages visited, time spent on the Website, and referring websites

  • Cookies and similar technologies (see Section 6 below)

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Communicate with you about your orders, products, and promotions

  • Improve our Website, services, and customer experience

  • Comply with legal obligations and prevent fraud

3. How We Share Your Information

We do not sell your personal information. We may share information only with:

  • Service providers who help us operate the Website, process payments, ship orders, or provide customer support

  • Legal authorities if required by law or to protect our rights, safety, or property

  • Business successors in the event of a merger, acquisition, or sale of assets

4. Payment Processing

Payments are handled by secure third-party processors. We do not store your full credit card or payment information on our servers.

5. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes described in this Privacy Policy and comply with legal obligations.

6. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Enable core website functions

  • Analyse website traffic and performance

  • Personalize content and offers

You can manage cookie preferences through your browser settings.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information

  • Object to or restrict processing of your data

  • Request data portability

  • Withdraw consent where processing is based on consent

To exercise your rights, contact us at christina@canine-crunchies.co.uk.

8. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorised access, loss, or misuse.

9. International Transfers

If you access our Website from outside UK, note that your information may be processed and stored in jurisdictions with different data protection laws.

10. Children’s Privacy

Our Website is not directed toward children under 16 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children.

11. Links to Third-Party Sites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our Website with the “Last Updated” date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
christina@canine-crunchies.co.uk